Terms of Service
Terms of Service
Effective Date: 07/20/2026
Welcome to Cammie's K9s. We are committed to providing professional, compassionate, and reliable pet care. These Terms of Service explain the conditions under which our services are provided. By booking, using, or continuing to use our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
For clients who have signed our Client Service Agreement, these Terms should be read alongside that Agreement.
1. Services
Cammie's K9s provides a range of professional pet care services, including but not limited to:
Dog Walking
House Visits
Overnight Pet Sitting
Holiday Pet Care
Administration of Medication (where agreed)
Animal Communication
Other pet care services agreed in writing.
All services are subject to availability.
2. Booking Policy
Bookings may be made up to three (3) months in advance.
A booking is not confirmed until:
availability has been confirmed;
any required deposit has been received; and
confirmation has been issued by Cammie's K9s.
Cammie's K9s reserves the right to decline any booking where it believes doing so is in the best interests of the business, its staff, or the welfare of the animals in its care.
3. Payment
A 50% non-refundable deposit is required to secure:
Overnight Pet Sitting
Holiday Care
Animal Communication appointments
The remaining balance is payable before services begin unless otherwise agreed.
Outstanding invoices may result in future bookings being declined until payment has been received.
4. Availability
Our standard operating days are:
Monday through Friday
Weekend services are limited to:
House Visits
Overnight Pet Sitting
Dog Walking services are unavailable on weekends.
5. Holiday Surcharge
A surcharge applies on all federally recognized public holidays.
Current holiday surcharge:
$10 per Dog Walk
$10 per House Visit
$10 per Overnight Stay
Holiday availability is limited and offered on a first-come, first-served basis.
6. Cancellation Policy
Cammie’s K9s charges a 50% fee for reoccurring cancellations (3 or more)
Dog Walking
24 hours' notice is required.
Less than 24 hours' notice will result in the full service fee being charged.
House Visits
24 hours' notice is required.
Less than 24 hours' notice will result in the full service fee being charged.
Overnight Pet Sitting
72 hours' notice is required.
Cancellations made within 72 hours of the booking commencement time will incur 100% of the booking fee.
Holiday Bookings
Holiday deposits are non-refundable.
Where cancellation occurs within 72 hours of the booking commencement time, the Client remains responsible for the full booking amount.
Early Returns
If services end earlier than scheduled because the Client returns home sooner than planned, the original booking remains payable in full.
7. Pet Health & Behaviour
Owners are responsible for ensuring that all information relating to their pet is accurate and current.
Clients must disclose:
medical conditions;
medication requirements;
allergies;
aggression;
bite history;
anxiety;
escape tendencies;
behavioural concerns (including vehicle transport).
Cammie's K9s reserves the right to refuse or discontinue services where a pet presents an unacceptable safety risk.
8. Veterinary Emergencies
If a pet requires emergency veterinary treatment and the Owner cannot be contacted within a reasonable time, Cammie's K9s is authorized to seek veterinary care in the pet's best interests.
The Owner remains responsible for all veterinary fees and associated costs.
9. Home Access
Clients are responsible for providing safe and reliable access to the property.
Where access cannot be gained because of incorrect keys, faulty locks, alarm issues, or incorrect access codes, the scheduled service remains chargeable.
Additional visits required as a result of access issues may incur additional charges.
10. Photography & Social Media
Cammie's K9s enjoys sharing special moments with the pets in our care.
Unless a Client has chosen to opt out, photographs and videos of pets may be used:
on social media;
on the Cammie's K9s website;
in promotional materials;
within client updates.
Reasonable care will always be taken to avoid revealing personal information or identifiable details of the Client's home.
11. Animal Communication
Animal Communication is offered as an intuitive and spiritual guidance service.
It is not:
veterinary advice;
behavioural advice;
medical treatment;
a substitute for professional veterinary care.
Clients remain responsible for all decisions regarding the health and welfare of their pets.
12. Limitation of Liability
Cammie's K9s will exercise reasonable care and professionalism while providing all services.
However, clients acknowledge that caring for animals involves inherent risks.
Except where liability cannot legally be excluded, Cammie's K9s shall not be responsible for illness, injury, escape, loss, or death resulting from risks inherent in pet care or from information not disclosed by the Owner.
13. Privacy
Client information is collected solely for the purpose of providing pet care services, maintaining client records, processing payments, and communicating with Clients.
Personal information will not be sold or shared except where necessary to provide services or where required by law.
14. Right to Refuse Service
Cammie's K9s reserves the right to refuse or discontinue services where:
payment terms have not been met;
a pet presents a safety risk;
required information has not been disclosed;
abusive or inappropriate behaviour is directed toward staff;
continuing services would place people or animals at unreasonable risk.
15. Changes to These Terms
These Terms of Service may be amended from time to time.
The latest version will always be available through the client portal and/or website.
Continued use of Cammie's K9s services constitutes acceptance of the most current version.
16. Governing Law
These Terms of Service shall be governed by the laws of the State in which Cammie's K9s primarily operates.